Thursday, March 27, 2008

Who can I contact to get more information on TWIC?

Who can I contact to get more information on TWIC?
TSA is responsible for conducting background checks, reviewing waivers and appeals , card issuance, revocation and renewal. The Coast Guard is responsible for enforcing the TWIC program as an access control measure and incorporating compliance into existing inspection policies. Both agencies are participating in stakeholder outreach activities. Since TSA and the USCG perform different roles, each agency established a Help Desk to address questions and concerns.
TSA's TWIC Program Help Desk can be reached at 1-866-DHS-TWIC (1-866-347-8942). The help desk will be available Monday through Friday from 8:00 a.m. until 12:00 a.m. EST.
USCG's TWIC Help Desk can be reached at 1-877-MTSA-AID. You may also correspond by email at uscg-twic-helpdesk@uscg.mil. For specific questions regarding implementation for 105 or 106 facilities, owners/operators/FSOs/CSOs are encouraged to seek guidance directly from the local Captain of the Port.

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